Mid Market Customer Success Onboarding Manager

TL;DR

Mid Market Customer Success Onboarding Manager: Manages the onboarding experience for mid-market clients, ensuring successful implementation of hirify.global and driving product adoption. Focus on system characterization, technical setup, integrations, and tailored training to deliver long-term value.

Location: Remote, must be based in Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia, USA

Salary: $80,000–$95,000

Company

hirify.global is a TLV-based startup focused on revolutionizing the work experience for deskless employees with its business management platform.

What you will do

• Lead onboarding projects for mid-market clients, ensuring timely and successful implementation.
• Conduct discovery and system characterization sessions to tailor configurations accordingly.
• Deliver advanced training for admins and managers across multiple departments or locations.
• Support integration and technical setup needs in collaboration with internal teams.
• Manage onboarding timelines and project milestones, ensuring smooth handoff to Customer Success.
• Act as a trusted advisor, influencing product development and cross-team collaboration.

Requirements

• Fluent English (spoken and written)
• 2+ years of experience in SaaS onboarding, implementation, or project management roles
• Experience working with mid-market or enterprise clients.
• Strong project management skills, with the ability to manage complex timelines and multiple stakeholders.
• Experience with integrations and technical product setup is an advantage.
• Exceptional communication, training, and presentation skills.

Culture & Benefits

• Collaborative and innovative work environment with opportunities for professional development.
• Vibrant company culture that values creativity and growth.
• Medical coverage and an insurance plan.
• Paid time off for vacation and sick days.
• 401K retirement plan.
• Supportive team environment with weekly happy hours and holiday parties.