TL;DR

Mid Market Customer Success Onboarding Manager: Manages the onboarding experience for mid-market clients, ensuring successful implementation of %hirify_global% and driving product adoption. Focus on system characterization, technical setup, integrations, and tailored training to deliver long-term value.

Location: Remote, must be based in Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia, USA

Salary: $80,000–$95,000

Company

%hirify_global% is a TLV-based startup focused on revolutionizing the work experience for deskless employees with its business management platform.

What you will do

Lead onboarding projects for mid-market clients, ensuring timely and successful implementation.
Conduct discovery and system characterization sessions to tailor configurations accordingly.
Deliver advanced training for admins and managers across multiple departments or locations.
Support integration and technical setup needs in collaboration with internal teams.
Manage onboarding timelines and project milestones, ensuring smooth handoff to Customer Success.
Act as a trusted advisor, influencing product development and cross-team collaboration.

Requirements

Fluent English (spoken and written)
2+ years of experience in SaaS onboarding, implementation, or project management roles
Experience working with mid-market or enterprise clients.
Strong project management skills, with the ability to manage complex timelines and multiple stakeholders.
Experience with integrations and technical product setup is an advantage.
Exceptional communication, training, and presentation skills.

Culture & Benefits

Collaborative and innovative work environment with opportunities for professional development.
Vibrant company culture that values creativity and growth.
Medical coverage and an insurance plan.
Paid time off for vacation and sick days.
401K retirement plan.
Supportive team environment with weekly happy hours and holiday parties.