Head of Delivery and Customer Success (Healthcare)

TL;DR

Head of Delivery and Customer Success (Healthcare): Leading post-sales customer-facing organization to drive customer success and solutions delivery strategies globally, with an accent on optimizing customer journeys, account management excellence, and user adoption. Focus on implementing innovative AI-first approaches and fostering a customer-centric culture to maximize value realization from hirify.global's solutions.

Location: Hybrid in Dallas, Texas. Must be authorized to work in the United States.

Salary: $190,500 - $331,800 USD (base)

Company

hirify.global is a subsidiary of Alphabet using a data-driven approach to transform health management and healthcare delivery through technology and data science.

What you will do

• Develop and implement comprehensive customer success and solutions delivery strategies aligned with business objectives.
• Provide strong leadership, coaching, and mentorship to customer-facing teams.
• Optimize the end-to-end customer journey to enhance engagement, drive adoption, and ensure value realization.
• Oversee the development and execution of strategic account plans to nurture relationships, drive renewals, and identify expansion.
• Champion user success programs, including onboarding, training, and support, and manage a large call center vendor.
• Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to ensure a seamless customer experience.

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or Life Sciences.
• 15+ years of progressive experience in customer success, account management, or solutions delivery within technology or healthcare.
• 10+ years of experience leading and managing customer-facing teams, including senior-level managers.
• Proven track record of developing and executing successful customer success strategies.
• Must not require employer sponsored work authorization now or in the future for employment in the United States.
• Strong understanding of SaaS business models and customer lifecycle management.

Nice to have

• Advanced degree (e.g., MBA, Master's).
• Experience in the life sciences, healthcare, or digital health space.
• Experience working with enterprise customers and complex solutions.
• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight).

Culture & Benefits

• Fulfilling purpose in precision health, innovating at the intersection of health and technology.
• Diverse team with a shared spirit of curiosity, resilience, and determination.
• Flexibility, resources, and competitive benefits for whole-person well-being.
• Culture of Inclusion, Belonging, and Equitability (VIBE).
• Opportunity to shape the future of health.