Manager, Customer Success Enterprise

TL;DR

Manager, Customer Success Enterprise: Leading and optimizing the success and performance of the Enterprise Customer Success team for a SaaS platform with an accent on driving proactive, high-impact engagements, value realization, deep adoption, and long-term customer success. Focus on coaching strategic advisors, owning operational KPIs, resolving complex customer issues, and advocating for customer needs across internal teams.

Location: Remote (US)

Salary: $113,100–$151,300 USD

Company

hirify.global builds software solutions, including the Aspire platform, for the green industry, focusing on solving real problems for contractors and delivering extraordinary value through a team of innovators.

What you will do

• Own the success and performance of Enterprise and Strategic customer segments, ensuring consistent value realization from the platform.
• Lead a team of Enterprise CSMs responsible for proactive account management, executive engagement, and outcome-driven adoption strategies.
• Serve as a trusted escalation point for complex customer situations, partnering with internal teams to resolve issues quickly.
• Hire, onboard, develop, and retain a high-performing team of Enterprise CSMs.
• Translate Customer Success strategy into clear execution for the Enterprise team, including account planning and owning key operational KPIs.
• Act as a strong advocate for Enterprise customers internally, ensuring their feedback and needs are represented across Product, Sales, Support, and Implementation.

Requirements

• 6+ years of experience in Customer Success, Account Management, or related customer-facing roles in a B2B SaaS environment.
• Prior experience managing or mentoring customer-facing teams, ideally supporting enterprise or strategic accounts.
• Strong understanding of how customers derive value from SaaS products and how adoption, engagement, and outcomes drive retention and growth.
• Experience working with executive stakeholders and navigating complex customer organizations.
• Deeply customer-centric, results-driven, accountable, and comfortable operating in ambiguity.
• Strong communicator who can influence across levels, give and receive candid feedback, and build trust.
• Must reside in the United States.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training for all levels.
• Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA.
• 401k match.
• Parental leave and support, including fertility services, surrogacy, and adoption reimbursement.
• Pet insurance, legal advisory services, and financial planning tools.