Support Specialist (Fintech)

TL;DR

Support Specialist (Fintech): Receiving and addressing customer inquiries for hirify.global's corporate expenses and invoices products, providing prompt communication and troubleshooting. Focus on independently resolving core functionality questions, utilizing functional accounting knowledge, and escalating complex issues to appropriate internal groups.

Location: Hybrid, Tortosa, Spain

Company

hirify.global helps organizations manage corporate expenses and invoices by automating manual tasks, serving over 18,000 customers and 12 million users globally.

What you will do

• Receive inbound support cases via various channels (email, web form, telephone, and/or live chat).
• Create, track, and update support tickets using software tools.
• Provide clear and accurate communication with customers, maintaining high standards.
• Perform testing, troubleshooting, and analysis activities to address support cases.
• Perform administration or product configuration tasks via internal tools to resolve support cases.
• Independently address support cases regarding core functionalities and known issues, escalating to internal groups when appropriate.

Requirements

• Associate or Bachelor’s degree, college diploma in a related field, and/or equivalent experience.
• 1 year minimum of software support, customer service, and/or transferable experience preferred.
• Strong written and verbal communication skills in English.
• Strong technical acumen with the ability to pick up new software skills with ease.
• Excellent interpersonal and teamwork skills, fostering credibility and clear communication.
• Functional knowledge of accounting practices and terminology relevant to product offerings.

Culture & Benefits

• Commitment to providing a transparent interview process and responsive communication.
• Provides equal employment opportunities (EEO) to all employees and applicants.
• Utilizes artificial intelligence (AI) tools to support parts of the hiring process, with final decisions made by humans.

Hiring process

• Complete a short technical screening.
• Interviews are scheduled with several engineers at hirify.global.
• The interview process is usually completed within two weeks.