Customer Service Graduate (Fintech)

TL;DR

Customer Service Graduate (Fintech): Supporting client servicing operations in a global fintech company with an accent on safeguarding against financial crime risks and managing client communications. Focus on resolving customer issues, managing case portfolios, and adhering to compliance and internal policies in a hybrid work environment based in Spain.

Location: Hybrid in León, Spain (4 days onsite, 1 day remote)

Company

hirify.global is a global fintech firm empowering businesses to expand internationally with tailored financial solutions, operating in 29+ markets with over 1,700 employees.

What you will do

• Safeguard clients from financial crime risks including money laundering, fraud, and sanctions.
• Resolve customer issues via email and chat efficiently.
• Manage client account information requests and personal portfolio of cases.
• Proactively follow up with clients and sales representatives to ensure timely task completion.
• Communicate task status and escalate issues as needed.
• Adhere to company values, policies, and procedures.

Requirements

• University degree.
• Fluency in English and Spanish, other languages are a plus.
• Strong communication and active listening skills.
• Ability to work under pressure and meet strict deadlines.
• Attention to detail and proactive attitude.
• Comfortable working in a team environment and adaptable to change.

Culture & Benefits

• Competitive starting salary with annual discretionary bonus.
• Dedicated mentorship from experienced managers.
• Access to cutting-edge tailor-made technology tools.
• Clear career progression pathways to leadership and specialist roles.
• Dynamic and supportive collaborative culture.
• Generous benefits package including health and social benefits.
• Central office location with excellent transport links.