Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Manage a portfolio of customers to drive adoption and deliver measurable outcomes with an accent on proactive relationship management and data-driven interventions. Focus on aligning customer objectives with product capabilities, preventing churn, and collaborating cross-functionally to improve customer experience and product roadmap.

Location: Must be based in Spain

Company

hirify.global builds spend solutions that make managing money seamless and effective for finance teams and employees, serving over 40,000 customers globally.

What you will do

• Drive adoption through targeted enablement and programs to maximize customer value
• Align customer objectives with product capabilities, setting milestones and KPIs
• Use health scores and adoption metrics to identify risks and mitigate churn
• Communicate upcoming product releases and process updates clearly to stakeholders
• Share customer insights with Product and Operations to inform improvements

Requirements

• Must be based in Spain
• Proactive, goal-oriented mindset with strong consultative and communication skills
• Experience managing high-volume customer portfolios and cross-functional collaboration
• Passion for fintech and customer excellence
• English proficiency at least B2 (company language)

Nice to have

• Experience with HubSpot, Vitally, Slack, and Notion

Culture & Benefits

• Own hirify.global card for business spending
• Lunch allowance or catering in offices
• Private health insurance
• 25 days holiday plus public holidays, with option to purchase more
• Free mental health and wellbeing support
• Paid parental leave

Hiring process

• Intro call with Talent Acquisition Partner
• Interview with Hiring Manager focused on customer success experience
• Take-home challenge and team interview presenting customer health scenario
• Final interview with Director of Customer Success