TL;DR

Customer Service Graduate (Fintech): Safeguarding %hirify_global% and its clients from financial crime risk and resolving customer-related issues on email and chat with an accent on efficient management of a personal portfolio of cases and proactive follow-up with clients. Focus on upholding company and departmental values and adhering to all internal policies, processes, and procedures.

Location: Hybrid in Málaga, Spain (4 days in office, 1 day working from home)

Company

%hirify_global% is a global fintech firm empowering businesses to expand internationally, with a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide.

What you will do

Safeguard %hirify_global% and clients from various financial crime risks including money laundering, terrorist financing, and fraud.
Resolve customer-related issues promptly via email and chat channels.
Liaise with various departments to manage diverse requests within the team's workflow.
Manage a personal portfolio of cases and tasks, ensuring efficient completion.
Proactively follow-up with clients and sales representatives to ensure timely resolution.
Communicate task status to colleagues and supervisors, escalating problems swiftly when necessary.

Requirements

University degree required.
Diligent, with excellent attention to detail and strong communication skills.
Proactive, with the ability to work within strict time-frames and under pressure.
Highly empathetic, with strong active listening skills and comfortable in a team environment.
Curious and eager to learn, actively asking questions to confirm understanding.
Fluency in English and Spanish is required.

Nice to have

Proficiency in any other languages is considered a real benefit.

Culture & Benefits

Competitive starting salary with an annual discretionary bonus.
Dedicated mentorship from experienced managers.
Leverage cutting-edge, tailor-made tools and systems.
Clear, accelerated career progression pathways within %hirify_global%.
Dynamic and supportive work culture prioritizing teamwork and personal growth.
Generous benefits package tailored to your location, including health care and social benefits.
Central office location in Málaga with excellent transport links.