Customer Service Graduate (Fintech)

TL;DR

Customer Service Graduate (Fintech): Safeguarding hirify.global and its clients from financial crime risk and resolving customer-related issues on email and chat with an accent on efficient management of a personal portfolio of cases and proactive follow-up with clients. Focus on upholding company and departmental values and adhering to all internal policies, processes, and procedures.

Location: Hybrid in Málaga, Spain (4 days in office, 1 day working from home)

Company

hirify.global is a global fintech firm empowering businesses to expand internationally, with a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide.

What you will do

• Safeguard hirify.global and clients from various financial crime risks including money laundering, terrorist financing, and fraud.
• Resolve customer-related issues promptly via email and chat channels.
• Liaise with various departments to manage diverse requests within the team's workflow.
• Manage a personal portfolio of cases and tasks, ensuring efficient completion.
• Proactively follow-up with clients and sales representatives to ensure timely resolution.
• Communicate task status to colleagues and supervisors, escalating problems swiftly when necessary.

Requirements

• University degree required.
• Diligent, with excellent attention to detail and strong communication skills.
• Proactive, with the ability to work within strict time-frames and under pressure.
• Highly empathetic, with strong active listening skills and comfortable in a team environment.
• Curious and eager to learn, actively asking questions to confirm understanding.
• Fluency in English and Spanish is required.

Nice to have

• Proficiency in any other languages is considered a real benefit.

Culture & Benefits

• Competitive starting salary with an annual discretionary bonus.
• Dedicated mentorship from experienced managers.
• Leverage cutting-edge, tailor-made tools and systems.
• Clear, accelerated career progression pathways within hirify.global.
• Dynamic and supportive work culture prioritizing teamwork and personal growth.
• Generous benefits package tailored to your location, including health care and social benefits.
• Central office location in Málaga with excellent transport links.