Technical Support Engineer

TL;DR

Technical Support Engineer: Provide first-level technical support and troubleshooting for a mission-critical B2B automation software with an accent on API support, React, and customer issue resolution. Focus on analysing production issues, coordinating with technical teams, and ensuring high-quality customer service in a hybrid work environment.

Location: Hybrid in Madrid, Spain

Company

hirify.global develops SaaS solutions leveraging AI to enable transparency and sustainability in global supply chains across multiple industries.

What you will do

• Handle and evaluate customer inquiries independently via support portal.
• Pre-analyse code and reproduce production issues to identify solutions.
• Coordinate troubleshooting and problem resolution with technical teams.
• Communicate updates and feedback directly to customers.
• Proactively identify and resolve technical challenges to ensure high-quality service.

Requirements

• Location: Must be able to work hybrid in Madrid with at least three days in office
• Experience in 2nd level technical customer support, preferably API support.
• Knowledge of REST and/or SOAP and tools like Postman or Selenium.
• Excellent knowledge of React or JavaScript.
• Fluency in English (written and spoken) is required
• Customer-first mindset with proactive problem-solving skills.

Nice to have

• Experience with regulatory frameworks such as CSRD or CCF.

Culture & Benefits

• Purpose-driven mission with global industry pioneers.
• Collaborative teamwork and open communication culture.
• Flexible hybrid work options and sustainable mobility solutions.
• Personal and professional growth opportunities.
• Fun team events and inspiring workspaces in Madrid and beyond.