Customer Service Specialist

TL;DR

Customer Service Specialist: Providing IT support to customers for Digital Workplace technical issues with an accent on problem-solving and customer communication. Focus on analyzing and resolving common inquiries and collaborating with IT specialists for complex issues.

Location: Hybrid work model in Katowice or Lublin, Poland

Company

hirify.global is a global leader in technology consulting and business transformation with over 360,000 employees worldwide, focusing on cloud, data, AI, and digital engineering.

What you will do

• Provide IT support for everyday Digital Workplace technical issues
• Analyze and resolve common customer inquiries
• Collaborate with IT specialist teams for complex problem resolution
• Communicate effectively with customers and team members

Requirements

• Very good knowledge of Spanish and English
• Basic IT skills including Microsoft products, internet, and hardware devices
• Can-do attitude and problem-solving mindset
• Ability to cooperate with a team and communicate with diverse customers
• Location: Hybrid work in Katowice or Lublin, Poland

Culture & Benefits

• Private medical care with additional packages and life insurance
• Hybrid working model with ergonomic home office equipment
• Access to extensive training tracks and certification opportunities
• Continuous feedback and transparent performance management