Senior Support Engineer (ReSharper)

TL;DR

Senior Support Engineer (ReSharper): Helping users resolve technical issues for .NET development tools with an accent on investigating tricky technical problems and extracting valuable insights. Focus on reproducing user scenarios, submitting accurate bug reports, and creating product knowledge resources.

Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia. Remote work is specifically restricted to Germany.

Company

hirify.global develops powerful tools for .NET professionals, including Rider, ReSharper, dotTrace, dotMemory, and dotCover.

What you will do

• Provide support to customers worldwide through a structured ticketing system.
• Collaborate closely with the development team, sharing product feedback.
• Reproduce user scenarios and submit accurate bug reports.
• Collect product knowledge and create articles, guides, and other resources.
• Communicate with project stakeholders, including developers, QAs, and the marketing team.

Requirements

• Enjoy helping users resolve a variety of technical issues.
• Familiarity with .NET technology stack and Microsoft Visual Studio.
• Strong C# skills to write and debug simple applications.
• At least 3 years of experience in testing or supporting commercial software applications.
• Knowledge of generative AI applications in software development.
• Excellent English skills, both written and spoken.
• Ability to work independently and in a team.

Nice to have

• Familiarity with the Knowledge Centered Service framework.
• Experience handling sensitive accounts and escalated tickets.
• Experience onboarding and mentoring new support engineers.
• Experience with CRM and bug-tracking systems.
• Experience working with modern IDEs and development tools across multiple platforms.
• Experience working in a geographically distributed team.

Culture & Benefits

• Friendly and supportive work environment.
• Team collaborates closely with development, QAs, and marketing.
• Commitment to continuously developing and expanding your skills.