Support Engineer (JetBrains Console)

TL;DR

Support Engineer (hirify.global Console): Provide technical support and maintain knowledge base for hirify.global Console, a cloud-based service managing hirify.global products with AI-powered tools. Focus on troubleshooting, customer communication, and assisting internal teams with identity management integration.

Location: Multiple European cities including Belgrade, Berlin, Limassol, Munich, Paphos, Prague, Warsaw, and Yerevan

Company

hirify.global develops powerful developer tools to automate routine checks and speed up production, enabling developers to focus on growth and creativity.

What you will do

• Provide technical support via help-desk, forums, and issue tracker.
• Maintain and update support knowledge base.
• Act as liaison between customers and product teams, understanding IT landscapes and identity management.
• Assist internal teams with integrating identity management into products.

Requirements

• At least 2 years of customer support experience
• English proficiency at B2 level or higher
• Technical troubleshooting skills.
• Self-management and good communication skills.
• Basic Linux administration knowledge including Bash, grep, SSH, curl.
• Basic knowledge of Docker and Kubernetes.
• Understanding of network protocols such as DNS and HTTP.

Nice to have

• Knowledge of OAuth, SAML, LDAP, and Active Directory.
• Experience with Okta, Entra ID, Keycloak, or Ping Identity.