Specialist Customer Service

TL;DR

Specialist Customer Service: Providing B2B customer support in Switzerland mainly via written German communication with an accent on financial queries, product questions, and contract changes. Focus on preparing reports, account reconciliation, and collaborating with internal and external stakeholders to solve problems effectively.

Location: On-site in Warsaw, Poland

Company

Innovators in the payments technology industry powering global commerce and committed to career growth.

What you will do

• Provide customer service to B2B clients in Switzerland primarily in German via written communication
• Support financial queries including transactional business and basic accounting
• Answer product questions and implement contract changes
• Prepare customer reporting, account statements, and conduct reconciliation
• Utilize systems to find solutions for customer queries
• Collaborate with internal stakeholders and external business partners

Requirements

• Fluent in German (minimum B2), English, and Polish at a very good level
• On-site work in Warsaw, Poland
• Proactive team player with customer focus and attention to detail
• Experience in international customer service is an asset

Culture & Benefits

• Private medical and life insurance
• Holiday allowance and annual bonus
• Referral program and public transportation allowance
• Meal allowance and MyBenefit platform access