TL;DR

Specialist Customer Service: Providing B2B customer support in Switzerland mainly via written German communication with an accent on financial queries, product questions, and contract changes. Focus on preparing reports, account reconciliation, and collaborating with internal and external stakeholders to solve problems effectively.

Location: On-site in Warsaw, Poland

Company

Innovators in the payments technology industry powering global commerce and committed to career growth.

What you will do

Provide customer service to B2B clients in Switzerland primarily in German via written communication
Support financial queries including transactional business and basic accounting
Answer product questions and implement contract changes
Prepare customer reporting, account statements, and conduct reconciliation
Utilize systems to find solutions for customer queries
Collaborate with internal stakeholders and external business partners

Requirements

Fluent in German (minimum B2), English, and Polish at a very good level
On-site work in Warsaw, Poland
Proactive team player with customer focus and attention to detail
Experience in international customer service is an asset

Culture & Benefits

Private medical and life insurance
Holiday allowance and annual bonus
Referral program and public transportation allowance
Meal allowance and MyBenefit platform access