Senior Account Manager

TL;DR

Senior Account Manager (SaaS): Manage and grow Mid-Market and SMB accounts in the Middle East with an accent on strategic partnership and commercial expansion. Focus on balancing relationship management with sales performance and leveraging API knowledge to support customer success.

Location: Hybrid role based in Dubai with 4 days in office and 1 day remote

Company

hirify.global provides an API-first platform connecting food and retail industries to simplify operations and expand revenue globally.

What you will do

• Manage a portfolio of Mid-Market and SMB accounts as their primary strategic partner.
• Drive regional revenue growth through upselling and optimizing commercial structures.
• Conduct Strategic Business Reviews and client visits to understand evolving needs.
• Minimize churn by implementing retention strategies and maintaining satisfaction.
• Use data-driven decision-making with BI tools like Looker and Planhat.
• Collaborate cross-functionally to ensure seamless customer journeys and provide basic API technical support.

Requirements

• Must be based in Dubai or have legal right to work in the UAE.
• Minimum 3 years experience in Account Management within SaaS, preferably F&B or POS sectors.
• Native-level Arabic and professional English proficiency required.
• Technical aptitude with basic API understanding and CRM proficiency.
• Strong analytical skills and ability to translate data into business strategies.

Culture & Benefits

• Dedicated learning budget for skill development.
• Work on innovative, cutting-edge SaaS solutions in a fast-paced environment.
• Collaborate with a diverse, international team.
• Flexible hybrid work schedule with regional compensation packages.
• Join a rapidly scaling unicorn company impacting global commerce.