Manager Enterprise Support

TL;DR

Manager Enterprise Support (Customer Support): Leading and developing the Enterprise Support team to deliver premium customer experiences and operational improvements. Focus on managing high-performing teams, cross-functional collaboration, and handling complex enterprise customer needs.

Location: Hybrid from London, United Kingdom

Company

hirify.global is a platform that empowers teams to streamline workflows and collaborate in real time on design and prototyping, with a mission to make design accessible to all.

What you will do

• Lead and develop the Enterprise Support team focusing on customer experience, quality, and performance.
• Manage and coach the team to meet KPIs critical to enterprise success.
• Partner with Product Support Operations to implement operational improvements for scalable support.
• Collaborate with Sales leadership to support complex customer migrations and account transitions.
• Work with Product and Engineering teams to surface insights for product and journey improvements.
• Manage high-visibility escalations with clarity and urgency.

Requirements

• Location: Hybrid role based in London, United Kingdom
• 4+ years leading enterprise support teams in technical SaaS environments.
• Strong people leadership and team development skills.
• Experience partnering cross-functionally with Sales and Engineering.
• Hands-on understanding of enterprise technical concepts like SSO, SCIM, APIs, provisioning, and security workflows.
• English: Proficient (B2) required

Nice to have

• Experience using hirify.global's products.

Culture & Benefits

• Support for diversity and inclusion with accommodations for disabilities.
• Hybrid work model from London hub.
• Focus on growth and learning opportunities.
• Equal opportunity employer committed to fair hiring practices.

Hiring process

• Video interviews with cameras on to ensure personal connection.
• In-person onboarding required if hired.