Senior Enterprise Customer Value Manager

TL;DR

Senior Enterprise Customer Value Manager (Customer Support): Supporting hirify.global’s customers to understand and improve the value their organization realizes from their software investments with an accent on employee productivity and driving value realization. Focus on analysing customer usage patterns to provide insights and drive increased engagement and satisfaction.

Location: London

Company

hirify.global is a market-leading Digital Adoption Platform that empowers organizations to understand & improve the value of their technology investments.

What you will do

• Develop a deep understanding of hirify.global’s solutions to deliver value for customers and drive product adoption, retention, and expansion.
• Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics.
• Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.
• Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
• Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
• Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.

Requirements

• Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.
• Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.
• Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
• Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.
• Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives.
• Fluency in English.

Nice to have

• Pharma/health care background.

Culture & Benefits

• A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
• hirify.global is among the global leaders in the young and rapidly growing Digital Adoption industry.
• Take over responsibility from day one and have a real impact.
• Regular in-house training on diverse topics.
• Benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure.