TL;DR

Customer Onboarding Partner (SaaS): Guiding new clients through the implementation process of our SaaS platforms, managing data coordination, system configuration, and project timelines with an accent on building strong customer relationships. Focus on ensuring a smooth transition and helping customers achieve their desired goals while using the platforms.

Location: Wakefield (Hybrid)

Salary: £26,000 - £28,000

Company

Arbor is on a mission to transform the way schools work for the better by equipping them with technology and support to address any challenges.

What you will do

Act as the primary point of contact for new clients immediately following their software purchase.
Build and maintain strong, supportive relationships with schools and Multi-Academy Trusts.
Offer full operational support and address any client queries throughout the onboarding phase.
Manage the end-to-end onboarding process, ensuring a smooth transition to the SaaS platforms.
Create and oversee project timelines and coordinate system builds to meet the client’s needs.
Organize and coordinate training sessions to ensure users are confident with the technology.

Requirements

Proven experience in customer onboarding, project management, or a related field.
Excellent communication and interpersonal skills and the ability to build strong relationships.
The ability to manage multiple projects simultaneously and meet deadlines.
Proficiency in using SaaS platforms and related technologies.

Culture & Benefits

25 days annual leave (plus 8 days Bank Hols) and your birthday off.
BUPA Healthcare Cashback plan after successful completion of probation.
Pension Scheme and ongoing professional development opportunities.
Flexible working with part-time or term-time hours to suit you and your family.

Hiring process

Phone screen.
1st stage.
2nd stage.

Customer Onboarding Partner (Saas)