Customer Success Manager II, Global Strategic

TL;DR

Customer Success Manager II (Strategic): Managing renewals, retention, and expansion targets for international clients, serving as their main point of contact and trusted advisor for hirify.global. Focus on driving feature adoption, providing strategic guidance, and proactively identifying opportunities to improve account health and expand product usage.

Location: London, United Kingdom

Company

hirify.global is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.

What you will do

• Own client renewals, retention and net retention targets for your customers within larger groups.
• Serve as the main point of contact and trusted advisor for customers at hirify.global.
• Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and ensure commercial alignment.
• Drive feature adoption by building a shared Success Plan with customers, providing strategic guidance and enablement.
• Proactively analyze customer product usage to identify opportunities and risks to account health.

Requirements

• Some client-facing experience and the intention to progress your career in customer success.
• Excellent written and verbal communication skills.
• Ability to manage projects and tasks to completion.
• Initiative and eagerness to learn more about both technical and marketing concepts with real-world applications.
• Team player mentality.
• 3-6 years of relevant experience in a related area, for example, Onboarding, Customer Success, Implementations, or Project Management.

Culture & Benefits

• Competitive compensation that may include equity.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience designed to foster community, team connections, and innovation.