Customer Support Consultant - Nights

TL;DR

Customer Support Consultant - Nights: Helping new customers with post-set up care, handling queries by phone, email, and web chat, delivering outstanding customer experience. Focus on achieving revenue and customer satisfaction targets while nurturing meaningful customer relationships and accurately recording information.

Location: Remote, Manchester, Greater Manchester. Work authorization for the United Kingdom is required. There is an opportunity to relocate to offices in the UK, Europe, USA, or Australia.

Salary: £25,396 per year + £2,400 night shift compensation, with uncapped commission.

Company

hirify.global is a market-leading fintech business with an international presence in over 71 countries, providing cloud-based payments and software solutions to help small businesses grow.

What you will do

• Handle customer queries via telephone calls, email, and web chat.
• Achieve targets for revenue and customer satisfaction.
• Nurture meaningful customer relationships.
• Accurately record all information in the CRM.
• Deliver exceptional customer service.

Requirements

• Be proactive and driven to succeed and hit targets.
• Great organization and attention to detail.
• Excellent communication skills across all mediums.
• Resilience to bounce back from unhappy customers.
• Empathy and the ability to remain calm and professional.
• Work authorization for the United Kingdom is required.

Culture & Benefits

• Earn uncapped commission pay.
• Career progression opportunities, with internal promotion philosophy.
• Company bonus scheme.
• 24/7 access to health and well-being online centre, with private medical and dental schemes.
• Collaborative company culture with regular team building events.
• Company pension and 20 days annual leave (increasing annually).
• Free onsite parking at Norwich office.

Hiring process

• Short screening call with recruitment partner.
• Face-to-face interview with a hiring manager at the Norwich office.