Customer Service Agent

TL;DR

Customer Service Agent: Providing clear, empathetic, and detailed support to customers via email, live chat, and phone with an accent on troubleshooting and problem resolution. Focus on managing complex inquiries, collaborating with product and development teams, and delivering excellent customer experience within a fintech and ecommerce environment.

Location: Must work remotely from Bogotá, Colombia

Company

hirify.global is a fintech company revolutionizing the shopping experience with interest-free installment plans, blending cutting-edge technology to empower consumers and merchants.

What you will do

• Provide clear, prompt, and empathetic customer support via email, live chat, and phone.
• Assist customers in resolving basic to complex inquiries and troubleshoot issues.
• Collaborate with product and development teams by providing customer feedback.
• Act as an advocate for customers and suggest improvements to products and processes.
• Build trust and support within the customer support team.

Requirements

• Must be based in Bogotá, Colombia and work remotely from there.
• Fluent in written and spoken English and French.
• 3+ years of customer support experience in fast-paced environments.
• Excellent communication and interpersonal skills.
• Experience with email, phone, and live chat support, preferably with software products.
• Bachelor’s degree or equivalent experience.

Nice to have

• Experience with Zendesk, LiveAgent, or Jira.

Culture & Benefits

• Remote work with fixed shift based on Central Standard Time.
• Competitive salary with performance bonus (15%-25%).
• Benefits including Medicina Prepagada, streaming platform, gym membership, and 20 vacation days per year.
• 3-4 weeks of training and full availability required for first 2 months.