Customer Support Specialist (SaaS)

TL;DR

Customer Support Specialist (SaaS): Delivering high-quality customer support across email and chat channels, focusing on professional and customer-centric experience in an e-commerce marketing platform. Focus on staying informed about product features, collaborating with internal teams to resolve issues, and proactively contributing to process enhancements.

Location: Remote from Brazil, Ecuador, or Argentina. Work schedule: 2PM–2AM BRT shifts, including weekends.

Salary: Gross salary starting from 1100 EUR/month.

Company

hirify.global is a customer-centric product-focused company developing an Email and SMS marketing platform to drive rapid e-commerce store growth.

What you will do

• Deliver accurate, efficient, and high-quality support across email and chat (no calls).
• Stay informed about product features, updates, and internal processes to provide timely solutions.
• Collaborate with Product, Tech Support, and other internal teams to resolve issues and manage escalations.
• Proactively share ideas and contribute to process enhancements.
• Take ownership of specialized areas (e.g., billing, outages, scheduling, specific product features).
• Mentor junior colleagues by sharing knowledge and providing feedback.

Requirements

• Fluency in English, both written and spoken.
• Proven customer support experience, ideally in a fast-paced tech or SaaS environment.
• Strong ownership mindset, reliability, and ability to work independently.
• Excellent communication and problem-solving skills with attention to detail.
• Flexibility to adapt to changing situations, schedules, and customer needs.
• A long-term mindset for growth within the role.

Culture & Benefits

• Gross salary starting point from 1100 EUR/month with quarterly reviews.
• Unlimited learning budget for self-improvement after 3 months.
• Private health insurance and unlimited access to psychotherapy.
• Workstation budget (420 EUR).
• Work anniversary gifts (like home cleaning services).
• Attractive workations and team-led team-building events.
• Working methods and best practices inspired by Silicon Valley’s top tech companies.