TL;DR

Customer Support Specialist (SaaS): Delivering high-quality customer support across email and chat channels, focusing on professional and customer-centric experience in an e-commerce marketing platform. Focus on staying informed about product features, collaborating with internal teams to resolve issues, and proactively contributing to process enhancements.

Location: Remote from Brazil, Ecuador, or Argentina. Work schedule: 2PM–2AM BRT shifts, including weekends.

Salary: Gross salary starting from 1100 EUR/month.

Company

%hirify_global% is a customer-centric product-focused company developing an Email and SMS marketing platform to drive rapid e-commerce store growth.

What you will do

Deliver accurate, efficient, and high-quality support across email and chat (no calls).
Stay informed about product features, updates, and internal processes to provide timely solutions.
Collaborate with Product, Tech Support, and other internal teams to resolve issues and manage escalations.
Proactively share ideas and contribute to process enhancements.
Take ownership of specialized areas (e.g., billing, outages, scheduling, specific product features).
Mentor junior colleagues by sharing knowledge and providing feedback.

Requirements

Fluency in English, both written and spoken.
Proven customer support experience, ideally in a fast-paced tech or SaaS environment.
Strong ownership mindset, reliability, and ability to work independently.
Excellent communication and problem-solving skills with attention to detail.
Flexibility to adapt to changing situations, schedules, and customer needs.
A long-term mindset for growth within the role.

Culture & Benefits

Gross salary starting point from 1100 EUR/month with quarterly reviews.
Unlimited learning budget for self-improvement after 3 months.
Private health insurance and unlimited access to psychotherapy.
Workstation budget (420 EUR).
Work anniversary gifts (like home cleaning services).
Attractive workations and team-led team-building events.
Working methods and best practices inspired by Silicon Valley’s top tech companies.