Training & Development Specialist

TL;DR

Training & Development Specialist: Designing, delivering, and improving training programs for Vivid’s Customer Support team with an accent on product, tools, workflows, soft skills, and compliance. Focus on creating engaging content, leveraging QA insights, and measuring learning outcomes to enhance customer experience.

Location: Remote globally (Company has offices in Europe, but remote work is explicitly stated as possible from 'outside office locations').

Company

hirify.global is a product company reimagining how individuals and businesses manage money through an all-in-one app for investments, cryptocurrencies, cashback, and financial insights.

What you will do

• Deliver onboarding and ongoing training for new and existing Customer Support agents.
• Design and build comprehensive training assets, including presentations, playbooks, guides, and knowledge base content.
• Create practical simulations and role-plays to develop hands-on skills.
• Ensure all training materials are kept up-to-date with product features, policies, and process changes.
• Utilize QA insights, KPIs, and feedback to identify performance gaps and plan targeted training interventions.
• Measure learning outcomes and collaborate with various teams (CS, QA, Product, CRM, Compliance) to support rollouts and ensure team readiness.

Requirements

• 2–4+ years of experience in training, learning & development, or coaching within Customer Support, preferably in fintech, banking, or digital products.
• Strong experience in facilitating training sessions for remote or hybrid teams.
• Solid knowledge of customer service best practices, support operations, and contact-center workflows.
• Experience creating training content, e-learning modules, and documentation.
• Strong communication, presentation, and instructional design skills.
• Fluent written and spoken English.

Culture & Benefits

• Hybrid work model in one of our offices or fully remote from outside office locations.
• Competitive salary and benefits package (depending on location).
• Real growth prospects, significant responsibility, and the ability to make an immediate impact.