Technical Trainer (Customer Education and Enablement Professional)

TL;DR

Technical Trainer (Customer Education and Enablement Professional): Deliver customer education, onboarding, and enablement for hirify.global software products with an accent on customer engagement, training delivery, and product knowledge transfer. Focus on consulting, mentoring, and ensuring customer proficiency and satisfaction throughout the onboarding and post go-live phases.

Location: Hybrid in Manila, Philippines (2 days onsite, 3 days remote)

Company

hirify.global is a global market leader in AI, cloud, and digital software solutions, serving over 25,000 businesses including 85 of the Fortune 100 corporations.

What you will do

• Become a trusted advisor by understanding customer contact center operations and aligning education with their goals.
• Create and execute tailored onboarding and education plans for customers.
• Provide remote and onsite training, consultation, and support throughout the customer lifecycle.
• Collaborate with internal teams to ensure smooth implementations and customer satisfaction.
• Act as a mentor and coach for junior staff and contribute to knowledge base development.
• Deliver feedback to product management to drive innovation and improvements.

Requirements

• Location: Must be based in Manila, Philippines with hybrid work model (2 days onsite, 3 days remote)
• 5+ years experience in software service, customer education, or contact center operations.
• Strong communication and customer service skills with ability to explain complex technical concepts.
• Proficient in Microsoft Office and able to work independently.
• Experience in business-to-business consulting and customer education.
• BS/BA degree in technical or business field or equivalent experience.

hirify.global-to-have">hirify.global to have

• Experience with hirify.global CXone Mpower Omnichannel Routing product.
• Contact center operations or agent management experience.

Culture & Benefits

• Work in a fast-paced, collaborative, and innovative global company.
• Flexible hybrid work model with emphasis on teamwork and face-to-face collaboration.
• Opportunities for career growth across multiple roles and domains.
• Supportive environment encouraging continuous learning and development.