ChatSupport Consultant (Crypto)

TL;DR

ChatSupport Consultant (Crypto): Delivering customer support for crypto trading via live chat and email, promptly addressing inquiries and complaints with an accent on building customer relationships and providing accurate information. Focus on maintaining knowledge of trading platforms, understanding customer needs, and improving team performance in a fast-paced environment.

Location: Fully Remote

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support globally in 60 languages.

What you will do

• Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints.
• Build strong and lasting customer relationships.
• Provide valid, accurate information and solutions to customer requests.
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions.
• Understand customers’ needs and deliver constructive feedback to the management team.
• Continuously seek ways to improve team performance and work efficiency.

Requirements

• Native Turkish speaker with C1 level English skills.
• At least 6-12 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge.
• CRM experience in Salesforce.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Culture & Benefits

• Flexible schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time, with internal health policy.
• Responsive leadership interested in your development and long-lasting cooperation.
• A culture built on trust, with no time-tracking requirements.