Support Engineer (Crypto/Fintech)

TL;DR

Support Engineer (Crypto/Fintech): Provide frontline technical support for customers troubleshooting product, integration, and API issues with an accent on crypto payment networks and fintech workflows. Focus on resolving complex API/SDK challenges, collaborating cross-functionally, and improving product support processes.

Location: Remote within the United States

Company

hirify.global is a pioneering global payment network for crypto, connecting exchanges, wallets, and financial platforms to enable seamless digital asset payments and conversions.

What you will do

• Respond to technical issues and questions via multiple communication channels
• Triage and diagnose issues using monitoring and analytics tools
• Participate in live troubleshooting calls to resolve API/SDK and product challenges
• Collaborate with Solutions Architects to support integrations
• Escalate bugs and unclear behaviors to Engineering with detailed context
• Create and maintain support documentation and troubleshooting guides
• Identify recurring issues and propose product or workflow improvements

Requirements

• Location: Must be based in the United States
• 3–5 years experience in technical support, fintech onboarding, or implementation
• Strong experience with APIs, SDKs, Postman, JSON, and RESTful integrations
• Clear and structured communication skills
• Ability to problem-solve independently across tools and systems
• Domain experience in crypto, payments, or fintech preferred
• Experience with automation and AI workflows

Nice to have

• Experience supporting Web3 wallets, exchanges, or compliance-sensitive workflows

Culture & Benefits

• Competitive salary and equity with growth potential
• Comprehensive health coverage for employees and families
• Unlimited PTO policy
• Dedicated budget for professional development and certifications
• Remote-friendly work environment with top-tier tools and equipment