TL;DR

Customer Success Analyst (Financial Services): Manage customer success and support for %hirify_global% services and solutions with an accent on operational efficiency, issue resolution, and customer relationship management. Focus on coordinating cross-functional teams, proactive problem solving, and working within North American time zones.

Location: Belgrade, Serbia (hybrid) with work hours aligned to North American time zones.

Company

%hirify_global% is a global leader in expanding financial access, optimizing branch operations, and maximizing self-service availability for financial institutions and retailers worldwide.

What you will do

Provide customer support and ensure success with %hirify_global% services and solutions.
Build and maintain strong relationships with key customer executives and operational teams.
Lead operational calls, manage issue resolution, and escalate as needed.
Coordinate cross-functional teams including operations, logistics, billing, and vendors.
Identify opportunities for continuous improvement and escalate new business opportunities.

Requirements

Location: Must be based in Belgrade, Serbia with hybrid work format.
Work hours: Must be able to work within North American time zones (East Coast to Hawaii).
Bachelor’s degree or equivalent experience.
Proficiency in Microsoft Office Suite and strong multitasking skills.
Effective customer-facing communication and teamwork skills.

Nice to have

Experience with Smartsheet, ServiceNow, Workday, SharePoint.
Background in SaaS, Digital Banking, ATM/ITM, or Financial Services.

Culture & Benefits

Private health insurance and life, accident & disability insurance.
Employee referral bonus program and wellbeing resources.
Opportunities for internal career advancement.
Discounts at %hirify_global% partners.