Customer Success Analyst (Financial Services)

TL;DR

Customer Success Analyst (Financial Services): Manage customer success and support for hirify.global services and solutions with an accent on operational efficiency, issue resolution, and customer relationship management. Focus on coordinating cross-functional teams, proactive problem solving, and working within North American time zones.

Location: Belgrade, Serbia (hybrid) with work hours aligned to North American time zones.

Company

hirify.global is a global leader in expanding financial access, optimizing branch operations, and maximizing self-service availability for financial institutions and retailers worldwide.

What you will do

• Provide customer support and ensure success with hirify.global services and solutions.
• Build and maintain strong relationships with key customer executives and operational teams.
• Lead operational calls, manage issue resolution, and escalate as needed.
• Coordinate cross-functional teams including operations, logistics, billing, and vendors.
• Identify opportunities for continuous improvement and escalate new business opportunities.

Requirements

• Location: Must be based in Belgrade, Serbia with hybrid work format.
• Work hours: Must be able to work within North American time zones (East Coast to Hawaii).
• Bachelor’s degree or equivalent experience.
• Proficiency in Microsoft Office Suite and strong multitasking skills.
• Effective customer-facing communication and teamwork skills.

Nice to have

• Experience with Smartsheet, ServiceNow, Workday, SharePoint.
• Background in SaaS, Digital Banking, ATM/ITM, or Financial Services.

Culture & Benefits

• Private health insurance and life, accident & disability insurance.
• Employee referral bonus program and wellbeing resources.
• Opportunities for internal career advancement.
• Discounts at hirify.global partners.