Customer Support Agents (eCommerce)

TL;DR

Customer Support Agents (eCommerce): Managing online chats and support tickets for an eCommerce platform with an accent on providing expert technical support and ensuring customer satisfaction. Focus on developing deep understanding of the platform and efficiently handling diverse customer needs across multiple products.

Location: Fully remote

Company

hirify.global, recently acquired by Fiverr, provides innovative tools to empower online sellers globally in the eCommerce world.

What you will do

• Manage incoming online chats and support tickets.
• Identify customer needs and build rapport through open communication.
• Provide accurate, complete, and timely product and service information.
• Handle complaints and offer effective solutions within set timeframes.
• Develop deep expertise in hirify.global’s platform to provide expert technical support.
• Document customer interactions and follow communication procedures and policies.

Requirements

• Proven customer support experience (technical preferred).
• Excellent communication and presentation skills in English (spoken and written).
• Strong technical aptitude, with eagerness to learn new platforms and tools.
• Familiarity with CRM systems and standard support practices.
• Customer-focused, adaptable, and able to multitask with excellent time management.
• Ability to work full-time within assigned shift patterns, with occasional flexibility.
• Ability to work under a B2B contract.
• Fully remote role—requires a reliable computer and a stable internet connection.

Nice to have

• Experience in eCommerce, dropshipping, or SaaS environments.
• Familiarity with Shopify, eBay, Amazon, and other major selling channels.
• Previous experience working remotely or with international teams.

Culture & Benefits

• Join a dynamic team and thrive in a collaborative, fast-paced environment.
• Be part of a global team that’s driving the future of eCommerce innovation.