Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Providing 1-2-1 phone call and onsite support for new users, covering items such as set up, configuration, report building, and troubleshooting with an accent on knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements. Focus on communication and support sensitive to language and policy differences.

Location: On-site, Remote, Hybrid

Company

hirify.global is a leading Management Information System (MIS) provider for schools and local authorities.

What you will do

• Act as a Customer Success Manager for Welsh schools and local authorities that go live, providing support for new users.
• Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements.
• Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
• Contribute feedback to hirify.global’s product and development teams on features or compliance issues that affect the Welsh education market.
• Work with the wider business at hirify.global to promote software enhancement, customer success, and engagement.

Requirements

• Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
• Education MIS exposure.
• Excellent communication and presentation skills, with the ability to engage confidently.
• Ability to learn and adapt as the software changes.
• Self-organised and a self-starter.
• Excellent people skills.

Nice to have

• Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
• Exposure to hirify.global’s suite of MIS products.
• Ability to communicate in both English and Welsh.