Technical Support Associate (PropTech)

TL;DR

Technical Support Associate (PropTech): Taking ownership of onboarding and data processes across hirify.global platforms, manipulating CSV data and triggering automated workflows with an accent on problem-solving and process improvement. Focus on root cause analysis, resolving technical issues, and proactively identifying opportunities to improve efficiency.

Location: Hybrid in Manchester, UK with up to 2 days WFH.

Salary: £26,000 – £32,000 dependent on experience.

Company

hirify.global is one of the fastest-growing PropTech companies in the UK, aiming to improve the property industry through technology.

What you will do

• Take ownership of onboarding and data processes across Street and Bridge.
• Run imports, upload and manipulate CSV data, and trigger automated workflows.
• Monitor automated processes and investigate issues when they arise.
• Carry out root cause analysis to understand why problems occur and how to prevent them in the future.
• Work closely with engineering and other internal teams to gather context and resolve technical issues.
• Identify opportunities to improve efficiency and processes as the role matures.

Requirements

• Naturally curious and enjoy getting to the bottom of how things work.
• Confident communicating with a wide range of people, whether technical or non-technical.
• Comfortable working with technical tools and data, and not afraid to investigate.
• Organised, calm under pressure, and able to prioritise effectively.
• Candidates must be eligible to live and work in the UK.

Culture & Benefits

• Hybrid-working - you can work from home up to 2 days per week.
• £500 yearly L&D budget for your career development.
• Enhanced maternity, paternity & adoption pay.
• Regular well-being initiatives.
• Comfortable, relaxed office space - office dogs welcome!

Hiring process

• Introductory call with the Talent team.
• Technical interview.
• Culture interview.