Senior User Researcher

TL;DR

Senior User Researcher: Leading user research activities and delivering actionable insights for public sector digital transformation projects, with an accent on informing service design and technology decisions. Focus on engaging with a broad range of users and stakeholders to understand needs and pain points, and advocating for accessibility and evidence-based design.

Location: Hybrid (UK-based)

Salary: £500 per day

Company

Triad is a UK-based consultancy delivering user-centred digital services to public and private sector clients.

What you will do

• Lead user research activities across Discovery and Alpha phases.
• Collaborate with Triad consultants, client teams, and partner suppliers.
• Deliver research that informs service design and technology decisions.
• Engage with a broad range of users and stakeholders to understand needs and pain points.
• Translate research findings into clear, impactful outputs for multidisciplinary teams.
• Advocate for accessibility, inclusivity, and evidence-based design.

Requirements

• Strong track record as a User Researcher on public sector or consultancy projects.
• Hands-on Discovery and Alpha experience is essential.
• Comfortable working in agile, fast-paced environments.
• Confident presenting research findings to varied audiences.
• Familiarity with GDS service design standards and accessibility best practices.