Head of Experience Design (Public Sector Digital Transformation)

TL;DR

Head of Experience Design (Public Sector Digital Transformation): Creating a world-class professional services practice and developing differentiated offerings for public sector clients with an accent on strategic design, user-centric solutions, and digital transformation. Focus on leading high-performing consulting teams, driving business growth, and overseeing complex multi-disciplinary digital projects.

Location: This is a hybrid role with part-time remote working, but requires 5 years' UK residency and eligibility for SC (security check) clearance, which implies being based in the United Kingdom.

Company

hirify.global is a professional services company focused on delivering digital services and digital transformation for the Public Sector.

What you will do

• Lead the Experience Design practice to develop capabilities and offerings for public sector clients.
• Drive revenue, margin, and utilization of the practice, collaborating with other leadership teams.
• Engage with clients to understand challenges, build trusted relationships, and oversee client deliveries.
• Contribute up to 50% of time to billable project activities to ensure quality and share best practices.
• Develop and mentor a team of UX Designers, Interaction Designers, and User Researchers.

Requirements

• Deep understanding of public sector digital transformation and ability to bridge commercial innovation with government challenges.
• Ability to establish trusted advisor relationships with senior stakeholders by delivering user-centric, data-driven solutions.
• Experience leading high-performing consulting teams while maintaining a profitable cost centre.
• Proficiency in business development and strategic execution, creating market-ready propositions and collaborating with sales teams.
• Expertise in Strategic Design, Content and UX Design, Service mapping, User experience analysis, Research and Insights, Design Leadership, and Agile.
• Eligibility for SC (security check) clearance required, which includes 5 years' UK residency and 5 years' employment history in the UK (or back to full-time education).
• Ideally, no more than 30 consecutive days spent outside the UK within the last five years.

Culture & Benefits

• 30 days of paid annual leave.
• Flexible parental leave options.
• Part-time remote working.
• Paid counselling, as well as financial and legal advice.
• 8% employer-matched pension.
• Flexible benefit platform including Smart Tech and Cycle to Work schemes.
• Optional social and wellbeing calendar of events.
• Committed to building a happy, inclusive, and diverse workforce with dedicated communities and learning spaces.