Service Designer (Fintech)

TL;DR

Service Designer (Fintech): Defining and enhancing customer journeys for credit card products, focusing on supporting business customers with online and mobile banking experiences. Focus on shaping research programs, facilitating workshops, and prototyping future state services within agile teams.

Location: Hybrid in Chester or Manchester, UK (at least two days per week in office).

Salary: £59,850 – £66,500

Company

hirify.global is a major UK financial institution focused on modernizing banking and credit card services, aiming to reboot an icon and build the future of finance.

What you will do

• Work effectively and confidently as part of agile teams to help uncover priorities, visualize outcomes, and define scope.
• Collaborate closely within multidisciplinary teams of designers, product owners, business analysts, and engineers.
• Shape and deliver programmes of research to ensure insights lead proposition and service enhancements.
• Facilitate workshops and discussions with collaborators to ensure business context, needs, and risks are well understood.
• Research and document current state services and experiences, and prototype future state services.
• Lead and mentor others to make good experience design decisions, prioritizing the user perspective.

Requirements

• Must be able to work hybrid from Chester or Manchester, UK.
• Experience in a range of research and design methods, including contextual enquiry, interviews, diary studies, and questionnaire design.
• Proficiency in customer journey mapping, service blueprinting, creative workshop facilitation, storyboarding, and service safari.
• Demonstrated ability in persona development, co-creation, and paper prototyping.
• Strong collaboration skills within multidisciplinary agile teams.
• Ability to communicate effectively with colleagues and customers to manage expectations.

Culture & Benefits

• Inclusive environment that celebrates diversity, actively welcoming applications from under-represented groups.
• Disability confident, offering reasonable adjustments for recruitment processes.
• Generous pension contribution of up to 15%.
• Discretionary annual performance-related bonus and share schemes.
• 30 days’ holiday, plus bank holidays.
• A range of wellbeing initiatives and generous parental leave policies.