Service Delivery Manager

TL;DR

Service Delivery Manager: Overseeing end-to-end IT service delivery and driving continuous improvement for hirify.global UK and its Operating Companies with an accent on maintaining operational stability and enhancing service quality. Focus on leading service teams, managing third-party vendors, and ensuring IT services support business needs efficiently.

Location: Hybrid – London / UK-based offices. Candidates must have the right to work in the UK without restrictions.

Company

hirify.global is a company redefining residential property management through technology, innovation, and exceptional service, scaling its digital and operational capabilities across UK Operating Companies.

What you will do

• Oversee IT service delivery across hirify.global UK and Operating Companies, ensuring SLAs and quality standards are consistently met.
• Lead and manage Service Desk operations, acting as a key point of escalation for service-related issues.
• Build strong relationships with stakeholders and drive continuous improvement initiatives.
• Develop, maintain, and improve IT service management processes and standards.
• Lead, mentor, and support the service delivery team, fostering a culture of accountability and excellence.
• Manage third-party vendors, including performance management, contracts, licensing, and invoicing.

Requirements

• Proven experience in IT service delivery management within a complex or multi-entity environment.
• Strong understanding of IT operations, infrastructure, and service management frameworks.
• Experience managing service teams and third-party vendors.
• Solid knowledge of SLAs, KPIs, and service performance reporting.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Strong leadership abilities with a hands-on, service-oriented mindset.
• Candidates must have the right to work in the UK without restrictions.

Nice to have

• ITIL, COBIT, or equivalent service management certifications.

Culture & Benefits

• 25 days annual leave plus public holidays.
• Private healthcare and pension contributions.
• Staff discounts.
• Opportunity to join a company redefining residential property management through technology.