Head of Project Delivery (Ticketing/POS)

TL;DR

Head of Project Delivery (Ticketing/POS): Leading and developing a high-performing Projects Team responsible for the successful delivery and quality of customer-facing projects, including ticketing and POS solutions, with an accent on delivery methodology, resource planning, and risk management. Focus on ensuring projects are delivered on time, within scope, and to an exceptional standard while maintaining a strong customer experience.

Location: Primarily based at hirify.global’ Exeter Head Office, with hybrid working available. Regular travel to client sites may be required depending on project needs.

Salary: £50,000–£60,000 per year

Company

hirify.global is a product company scaling its ticketing and POS solutions across the leisure, attractions, and events sector.

What you will do

• Lead, develop, and line manage the Project Delivery and Implementation team.
• Own the end-to-end delivery lifecycle for all ticketing and POS projects.
• Define, maintain, and continuously improve project delivery frameworks, processes, and standards.
• Build strong, trusted relationships with key client stakeholders and manage expectations proactively.
• Work closely with Software Engineering, Product, and Support teams to ensure technical and operational alignment.
• Monitor and improve delivery performance metrics, identifying opportunities for scalability and efficiency.

Requirements

• Proven experience leading project delivery teams within a technology, SaaS, POS, or ticketing environment.
• Strong track record of delivering complex, customer-facing technology implementations.
• Demonstrable experience of line management, performance management, and team development.
• Excellent stakeholder management and communication skills.
• Strong understanding of project governance, risk management, and delivery methodologies (Agile, Waterfall, or hybrid).
• Commercial awareness and ability to balance quality, cost, and delivery timelines.
• English: B2 required

Nice to have

• Experience delivering ticketing systems, POS, or integrated retail/payment solutions.
• Experience working with visitor attractions, leisure, events, or hospitality businesses.
• PRINCE 2 Project Management qualification.

Culture & Benefits

• Work in an environment where your contributions are valued, and teamwork is appreciated.
• Friendly team atmosphere with a shared 'can-do' attitude.
• Salary reviewed annually, with 25-30 days holiday per year plus Bank Holidays.
• Nest Pension scheme and discretionary company bonus.
• Company outings and events, plus your birthday off work.
• Annual training and certification allowance.