Customer Success Manager

TL;DR

Customer Success Manager (Sales): Manage customer relationships and account lifecycles for a SaaS CRM platform with an accent on retention, upselling, and data-driven account growth. Focus on building strong client partnerships, driving renewals, and collaborating cross-functionally to maximize customer value.

Location: Hybrid in Sydney, Australia with minimum 2 days in-office per week

Salary: $140,000 - $150,000 per year

Company

hirify.global offers adaptable CRM software focused on helping sales teams reach their highest potential with a culture valuing growth and work-life balance.

What you will do

• Build and maintain strong relationships with key stakeholders to ensure long-term satisfaction and value realization.
• Own post-sale lifecycle for 45-60 accounts, ensuring timely renewals and mitigating churn risks.
• Identify and execute upsell and cross-sell opportunities tailored to client needs.
• Use client data and analytics to track account health and tailor success strategies.
• Collaborate cross-functionally with sales, product, and support teams to deliver exceptional service.
• Advocate for clients internally to enhance customer experience.

Requirements

• Must be located in or near Sydney, Australia with hybrid work model.
• 4-6 years experience in customer success, account management, or client-facing sales in SaaS B2B.
• Strong consultative selling skills and ability to build long-lasting client relationships.
• Proven success in revenue growth through upselling and cross-selling.
• Strong analytical skills to interpret client data and business metrics.
• Excellent communication skills, including with C-suite executives.

Nice to have

• Experience with CRM, Marketing, or Customer Experience technology.

Culture & Benefits

• Benefit stipend and health & wellness reimbursement program.
• Career and personal development resources.
• Various discount programs including travel and virtual exercise classes.
• Merit-based company with opportunities for growth and learning.