TL;DR

Renewals Manager (SaaS HR Technology): Managing contract renewals for mid-market and enterprise customers, with an accent on customer retention, negotiation, and objection handling. Focus on driving gross and net revenue retention and optimizing renewal processes through data-driven analysis.

Location: Hybrid in Sydney Metro Area, Australia. Candidates must be based in Sydney and willing to work in the office at least two days a week.

Company

%hirify_global% is an HR technology product company focused on building solutions to ensure long-term business relationships and customer retention.

What you will do

Lead the contract renewal process for a portfolio of customers, ensuring timely and accurate processing.
Manage segment-specific renewal strategies, including automated and manual high-touch processes.
Conduct contract negotiations, aligning terms, pricing, and details with company policies.
Collaborate with internal teams (CSMs, AMs, Legal, Finance) to mitigate risks and convert expansion opportunities.
Maintain accurate records, forecasts, and pipeline activity in CRM systems and provide reporting on KPIs.

Requirements

Location: Must be based in Sydney Metro Area, Australia, and willing to work hybrid in the office at least two days a week.
Proven B2B SaaS customer-facing experience in Renewal Management, Account Management, or commercial CSM roles.
Track record of meeting or exceeding renewal and retention targets (gross retention, net retention, expansion ARR).
Experience with CRM systems (Salesforce) and contract management processes.
Strong influence, negotiation, and objection handling skills.
Analytical mindset with experience in forecasting and attainment reporting.

Nice to have

Nordic languages, French, German, Spanish or any other additional language proficiency.
SaaS HR Technology experience.

Culture & Benefits

Competitive compensation, benefits, and pre-IPO equity options with a company share options plan.
Hybrid working from day one with a work-from-home allowance.
Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
Company-wide long weekends (Bob balance days) and Social Impact days for volunteering.
Fun company and team social events, including catered lunches and a dog-friendly office.

Renewals Manager APJ (SaaS HR Technology)