Renewals Manager APJ (SaaS HR Technology)

TL;DR

Renewals Manager (SaaS HR Technology): Managing contract renewals for mid-market and enterprise customers, with an accent on customer retention, negotiation, and objection handling. Focus on driving gross and net revenue retention and optimizing renewal processes through data-driven analysis.

Location: Hybrid in Sydney Metro Area, Australia. Candidates must be based in Sydney and willing to work in the office at least two days a week.

Company

hirify.global is an HR technology product company focused on building solutions to ensure long-term business relationships and customer retention.

What you will do

• Lead the contract renewal process for a portfolio of customers, ensuring timely and accurate processing.
• Manage segment-specific renewal strategies, including automated and manual high-touch processes.
• Conduct contract negotiations, aligning terms, pricing, and details with company policies.
• Collaborate with internal teams (CSMs, AMs, Legal, Finance) to mitigate risks and convert expansion opportunities.
• Maintain accurate records, forecasts, and pipeline activity in CRM systems and provide reporting on KPIs.

Requirements

• Location: Must be based in Sydney Metro Area, Australia, and willing to work hybrid in the office at least two days a week.
• Proven B2B SaaS customer-facing experience in Renewal Management, Account Management, or commercial CSM roles.
• Track record of meeting or exceeding renewal and retention targets (gross retention, net retention, expansion ARR).
• Experience with CRM systems (Salesforce) and contract management processes.
• Strong influence, negotiation, and objection handling skills.
• Analytical mindset with experience in forecasting and attainment reporting.

Nice to have

• Nordic languages, French, German, Spanish or any other additional language proficiency.
• SaaS HR Technology experience.

Culture & Benefits

• Competitive compensation, benefits, and pre-IPO equity options with a company share options plan.
• Hybrid working from day one with a work-from-home allowance.
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
• Company-wide long weekends (Bob balance days) and Social Impact days for volunteering.
• Fun company and team social events, including catered lunches and a dog-friendly office.