Account Executive (AI Customer Service)

TL;DR

Account Executive (AI Customer Service): Leading existing business growth by building customer relationships, understanding business needs, and providing solutions on hirify.global's AI platform with an accent on revenue growth, customer retention, and strategic territory planning. Focus on developing advanced customer knowledge, accurately forecasting sales pipelines, and collaborating with cross-functional teams to drive product innovation.

Location: Hybrid, based in Sydney, Australia (Expected to be in the office at least three days per week)

Company

hirify.global is an AI Customer Service company helping businesses provide incredible customer experiences with its advanced AI agent Fin and Customer Service Suite.

What you will do

• Build relationships with small business customers, ensuring revenue growth and retention.
• Understand customer business pains and provide platform-based solutions.
• Develop strategic territory plans for upsell, cross-sell, and expansion.
• Accurately forecast sales pipeline and track key metrics related to customer growth and product usage.
• Collaborate with Marketing, Product, and Customer Success to drive product innovation.
• Engage in team development and mentoring.

Requirements

• 2+ years managing a large book of business (150 accounts) for retention, renewals, and growth.
• 1+ years selling SaaS products.
• Experience managing procurement processes.
• Strong sales instincts and a track record of hitting and exceeding quota.
• Exceptional written and verbal communication skills.
• Ability to build and maintain deep client relationships across complex organizations.

Culture & Benefits

• Competitive salary and equity in a fast-growing startup.
• Catered lunch every weekday, plus a fully stocked kitchen.
• Flexible paid time off policy.
• Healthcare stipend towards private health insurance.
• MacBooks are standard.
• Hybrid working policy with an expectation to be in the office three days per week.
• Radically open and accepting culture focused on work, avoiding divisive social/political topics.