Senior Technical Account Manager (Cybersecurity)

TL;DR

Senior Technical Account Manager (Cybersecurity): Owning and guiding the technical post-sale lifecycle for strategic accounts in a SaaS security environment with an accent on identity, access, and device trust. Focus on leading technical implementations, driving customer adoption, and acting as a trusted technical advisor.

Location: Remote (United States | Canada)

Salary: $108,000–$146,000 USD (USA) or $98,000–$132,000 CAD (Canada)

Company

hirify.global is a fast-growing cybersecurity product company building a market-leading enterprise password manager and pioneering Extended Access Management.

What you will do

• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementations including integrations, configuration, and security reviews.
• Act as a trusted technical advisor on identity, access, and SaaS security, driving customer outcomes.
• Partner with Customer Success Managers to identify risks, drive expansion, and maximize customer value.
• Contribute to strategic customer health reviews and success planning across the hirify.global ecosystem.
• Mentor junior team members and shape scalable customer engagement processes.

Requirements

• 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security-focused B2B environment.
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders.
• Strong communication, storytelling, and demo skills, translating complex technical concepts into business value.
• Strong understanding of modern security frameworks and identity protocols (e.g., SSO, SCIM, SAML, OAuth), and compliance standards (e.g., SOC 2, ISO 27001, GDPR).
• Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
• Ability to work independently in a remote-first environment, collaborating cross-functionally.

Nice to have

• Experience with hirify.global (or other password managers), SaaS lifecycle management, MDM or device posture tools.

Culture & Benefits

• Remote-first work environment; must work from home country (United States or Canada for this role).
• Prioritize collaboration, clear communication, feedback, and core values: simplicity, honesty, people-first.
• Competitive health benefits, generous PTO, and maternity/parental leave top-up programs.
• RSU program, retirement matching, free hirify.global account, paid volunteer days, and peer-to-peer recognition.
• Committed to leveraging AI and challenging the status quo, striving for excellence in a fast-paced environment.

Hiring process

• Initial screening may use AI/ML technologies (opt-out available).
• Successful applicants will complete a background check.
• Occasional travel may be required for offsites/events (across Canada, USA, and/or EMEA).
• Go-to-market roles will have an in-person onboarding in Toronto.