Digital Success Program Manager

TL;DR

Digital Success Program Manager: Leading and optimizing digital transformation and customer success programs with an accent on scalable engagement, automation, and cross-functional collaboration. Focus on designing program frameworks, driving adoption of digital tools, and delivering measurable business impact.

Location: Hybrid work arrangement based in San Francisco, United States with remote and onsite components.

Salary: $150,000–$175,000 including salary and variables.

Company

hirify.global is a leading Digital Adoption Platform company, now part of SAP, focused on enabling businesses to maximize digital assets and drive successful digital transformation.

What you will do

• Lead digital transformation initiatives across Scaled Customer Success and cross-functional teams from strategy to execution and value realization.
• Design and manage program frameworks, playbooks, and governance models ensuring consistency and measurable outcomes.
• Partner with operations, product, CX, and marketing teams to implement scalable tools and workflows.
• Manage Tech Touch accounts and develop processes for proactive, scalable customer engagement.
• Plan and facilitate digital engagement programs such as webinars and Office Hours to support customers at scale.
• Use data and analytics to assess performance and drive continuous improvement.

Requirements

• Location: Must be based in or near San Francisco, United States
• 5+ years experience in digital transformation, lifecycle marketing, or digital/tech touch customer engagement.
• Proven ability to design and execute scalable programs with measurable impact.
• Experience with automation and engagement tools like Gainsight, Outreach, Pardot, or Marketo.
• Strong understanding of change management principles and digital adoption.
• Excellent project management and communication skills.

Culture & Benefits

• Hybrid work schedule combining remote and onsite work.
• Inclusive culture with diversity, equity, and inclusion initiatives.
• Professional development opportunities and continuous learning support.
• Wellness programs including wellness reimbursements and annual wellness month.
• Health coverage options and generous annual leave policies.
• Robust retirement contributions tailored to regional standards.