Customer Success Manager (Laser Scanning)

TL;DR

Customer Success Manager (Laser Scanning): Driving and maximizing customer success for reality capture products, ensuring adoption and increasing usage within the customer base with an accent on building strong relationships, understanding business needs, and resolving issues effectively. Focus on overseeing onboarding, proactive identification of growth opportunities, and improving account health metrics.

Location: Remote from Netherlands with willingness to travel across the Benelux region for customer needs.

Company

hirify.global is a global leader in reality capture and digital factory solutions, empowering organizations to bridge the physical and digital worlds with photorealistic digital twins.

What you will do

• Act as a trusted advisor for key accounts, building strong relationships and synthesizing business needs.
• Conduct regular high-touch customer activities like calls, service reviews, and enablement sessions.
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts.
• Track and report on key account health metrics and lead improvement initiatives.
• Oversee the customer onboarding process, ensuring smooth early adoption and guiding measurable success.
• Serve as the primary escalation point for customer issues, coordinating resolution with internal and external teams.

Requirements

• Bachelor's or Master's degree in Geosystems, Civil Engineering, or Computer Science.
• 3+ years of experience in B2B customer success, account management, or consulting.
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value.
• Familiarity with the technology, geospatial, or AEC industries.
• Exceptional organizational, interpersonal, and communication skills.
• Willingness to travel across the Benelux region.

Culture & Benefits

• 30 days of paid time off per year.
• Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy.
• Deutschlandticket subsidy to support sustainable travel using public transport.
• Flexible working hours and a hybrid work setup.
• Competitive compensation package.
• Financial support for local language classes.

Hiring process

• Screening call.
• Up to 3 rounds of interviews.