Senior IT Technical Support (VIP Support)

TL;DR

Senior IT Technical Support (VIP Support): Delivering exceptional technical support to executive leadership, senior management, and key business stakeholders with an accent on proactive issue resolution and maintaining VIP devices. Focus on diagnosing complex issues across hardware, software, networking, and collaboration tools while ensuring confidentiality and discretion.

Location: Hybrid (on-site and remote) in Hoboken, NJ, United States.

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a global corporation specializing in software products, AI, cloud, and digital solutions for over 25,000 businesses, including 85 of the Fortune 100.

What you will do

• Provide personalized, premium-level support to executives, senior leaders, and VIP users, including on-site and remote assistance during critical events.
• Manage and proactively maintain VIP devices (laptops, mobile phones, conferencing equipment) and collaboration tools.
• Serve as the face of IT, building trust through clear communication and promoting IT initiatives.
• Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and workplace technologies.
• Diagnose complex issues and coordinate with internal IT teams for timely resolution.
• Maintain accurate documentation in ticketing systems and adhere to ITIL-aligned processes.

Requirements

• 6+ years of experience in IT Support / Service Desk / Deskside Support roles in corporate environments.
• 3+ years of experience directly supporting executives, board members, and other VIPs.
• Strong understanding of networking and network troubleshooting.
• Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
• Excellent communication, patience, customer service orientation, and professional presence.
• Ability to work under pressure, manage multiple priorities, and handle sensitive information discreetly.

hirify.global-to-have">hirify.global to have

• Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials.
• Experience supporting executive meetings, board sessions, and off-sites.
• Background in ITSM or Agile environments focused on service improvement.

Culture & Benefits

• Ambitious and results-driven work environment with high standards.
• Company known as an innovation powerhouse excelling in AI, cloud, and digital.
• Commitment to being an equal opportunity employer, considering all qualified applicants without discrimination.
• Global presence with over 8,500 employees across 30+ countries.