Intermediate Service Desk Analyst

TL;DR

Intermediate Service Desk Analyst: Providing day-to-day IT support for employees and senior leadership, focusing on user identity, endpoint management, and incident resolution within an ITIL-based environment. Focus on quickly assessing challenges, setting clear expectations, and adapting to changes in technology and business processes.

Location: Hybrid in Burlington, Massachusetts

Salary: $51,000–$64,800 per year

Company

hirify.global is a product company providing an end-to-end cyber resilience platform to help businesses manage, secure, and recover from cyberthreats.

What you will do

• Provide day-to-day I.T. support for hirify.global employees.
• Serve as the primary contact for hirify.global senior leadership team.
• Manage user identity and endpoints using cloud-native technologies.
• Assist with incident and service request management in an ITIL-based environment.

Requirements

• 1-3 years supporting endpoint OS (Windows, MacOS).
• 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence).
• 1-3 years in IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware).
• 1-3 years in ITIL-based Service Management (Jira Service Management, ServiceNow, Remedy).
• Excellent interpersonal, verbal and written communication skills.

Culture & Benefits

• Hybrid working model based on trust and flexibility.
• Medical, dental, and vision insurance for employee, partner, and children.
• Generous PTO and observed holidays, plus 2 paid volunteer days.
• Pension Plan with company contribution and Employee Stock Purchase Program.
• Discounted gym access and N-ablite Learning custom experience.
• FuN-raising opportunities as part of giving program.