IT Support Specialist I

TL;DR

IT Support Specialist I: Providing essential IT hardware and software support for internal employees, including troubleshooting and inventory management, with an accent on maintaining high service standards and ensuring employee productivity. Focus on resolving technical issues across PC and Mac environments and managing support tickets efficiently.

Location: This role has been categorized as an Office position. Employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office.

Company

hirify.global is the most-visited real estate platform in the U.S., reimagining how people navigate buying, selling, financing, and renting homes.

What you will do

• Provide Tier 1 technical support for PC and Mac environments, troubleshooting hardware, software, and connectivity.
• Manage and resolve support tickets using ServiceNow, ensuring timely updates and closures.
• Deliver excellent customer service in-person, over the phone, and in writing.
• Triage and escalate complex technical issues to appropriate teams.
• Perform inventory and asset management tasks, including scanning hardware, imaging machines, and conducting physical counts.
• Oversee shipping and receiving of IT hardware for new hires and replacements.
• Create and maintain clear process documentation to support IT operations.
• Collaborate with team members to maintain organized stock rooms and accurate inventory records.

Requirements

• Basic familiarity with troubleshooting PC and Mac systems.
• Comfortable using ServiceNow or similar ticketing systems.
• Strong teamwork skills and the ability to communicate clearly with users of varying technical backgrounds.
• Demonstrated ability to deliver excellent customer service and manage user expectations.
• Capable of prioritizing and managing multiple tasks in a fast-paced environment.
• Willingness to learn hirify.global Group’s IT processes and procedures.
• Detail-oriented with strong organizational skills for inventory and asset management.
• Ability to document processes clearly and accurately.

Nice to have

• Experience with Active Directory, SCCM, and JAMF.

Culture & Benefits

• Competitive base salary and eligibility for equity awards.
• Recognized among FORTUNE 100 Best Companies to Work For® and PEOPLE Companies That Care® for 2025.
• Commitment to an innovative, inclusive, and engaging culture where employees are empowered to grow.
• Part of a company reshaping the real estate industry.
• Cloud HQ distributed-first model with a focus on flexibility (though this specific role is office-based).