Senior Product Engagement Manager (AI)

TL;DR

Senior Product Engagement Manager (AI): Shaping early customer experience and guiding strategic product direction during trials for an emerging AI product, with an accent on defining customer adoption, evaluation, and value realization processes. Focus on running structured experimentation programs, analyzing customer behavior, and translating insights into product requirements for continuous improvement.

Location: Remote (United States)

Salary: $130,000-$170,000, plus bonus & RSU's

Company

hirify.global is building the world’s premier agentic platform for personalization, deploying AI agents to personalize the entire customer journey for over 1,400 global brands.

What you will do

• Define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments.
• Run experimentation programs, including A/B tests and hypothesis-driven trials, to drive activation and engagement.
• Analyze customer behavior, usage patterns, and performance data to identify insights and improvement opportunities.
• Act as a product owner for trial-related workflows, translating learnings into clear requirements for Product and Engineering.
• Build strong relationships with stakeholders at new and existing customers across various teams.
• Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines.

Requirements

• 4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles.
• Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives.
• Background working with SaaS, eCommerce, AI, or fast-moving startup environments.
• Demonstrated ability to operate effectively in ambiguous, evolving product landscapes.
• Experience collaborating with Product and Engineering teams to translate customer insights into requirements.
• Strong analytical skills with the ability to interpret usage data and derive actionable insights.
• Comfortable leading customer-facing engagements during early product adoption phases.
• Must be based in the United States.

Culture & Benefits

• Flexible working hours and a virtual-first work environment.
• 5 paid days off for volunteering annually.
• Annual professional education budget of $1,500.
• Employee Assistance Program and Calm subscription.
• Quarterly ‘DisConnect’ days for global team unwinding.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Health care including medical, dental, and vision insurance and 401k Plan with employer contribution.