IT Technical Support

TL;DR

IT Technical Support: Providing comprehensive Tier II IT support for enterprise LAN/WAN/VPN/Wireless infrastructure in both office-based and remote environments, with an accent on hardware/software troubleshooting, Active Directory management, and network connectivity. Focus on solving complex user issues, ensuring system reliability, and supporting local and global teams.

Location: USA - Sandy, UT, supporting both office-based and remote users.

Company

hirify.global is a global software corporation with over 8,500 employees across 30+ countries, providing AI, cloud, and digital solutions to 25,000+ businesses, including 85 of the Fortune 100, focusing on customer experiences, financial crime, and public safety.

What you will do

• Provide Tier II support for corporate desktop/laptop infrastructure for office-based and remote users.
• Install, maintain, troubleshoot, and upgrade hardware/software, including large Windows upgrades.
• Manage user rights, security settings, and Active Directory via Microsoft's Group Policy Management Console (GPMC).
• Support network components (LAN/WAN, TCP/IP, DHCP, DNS, switches, routers, wireless) and VPN connectivity.
• Implement and support backup technologies, anti-virus solutions, and mobile devices (iPhone, Android, InTune).

Requirements

• 4+ years of experience in enterprise IT support for LAN/WAN/VPN/Wireless infrastructure that has both office-based and remote end-users.
• Experience meeting all the IT needs of a local office, from new hires to troubleshooting and being the face of IT globally.
• Excellent customer service skills.
• Ability to work independently and collaborate with remote teams.

hirify.global-to-have">hirify.global to have

• Degree in Computer Science or Information Technology (or equivalent work experience).
• CompTIA A+ or MCP certifications.
• Experience with Windows Autopilot & SCCM.
• ServiceNow (SNOW) service management experience.
• FortiClient VPN experience.

Culture & Benefits

• Work for a global innovation powerhouse recognized for its expertise in AI, cloud, and digital solutions.
• Join a company whose software products are used by 25,000+ global businesses, including 85 of the Fortune 100.
• Proud equal opportunity employer committed to diversity and inclusion.
• Opportunity to work in an ambitious and challenging environment with high standards.