Customer Implementation Manager (AI/Logistics)

TL;DR

Customer Implementation Manager (AI/Logistics): Managing the end-to-end implementation cycle for enterprise customers to ensure technical integration, design, development, and deployment create value. Focus on leading technical discovery sessions, resolving integration issues, and proactively managing stakeholder expectations for successful project delivery.

Company

hirify.global is a dynamic UK-based technology company developing an intelligent logistics platform for freight forwarders and customs brokers.

What you will do

• Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarder customers.
• Function as the main contact for onboarding schedules, deliverables, and risk management.
• Lead technical discovery sessions with customers to align on functional technical requirements and operational design.
• Facilitate integration testing across several functional test case scenarios and resolve technical integration issues.
• Lead User Acceptance Testing with end-users, ensuring successful approval before integration goes live.
• Manage and execute integrations using APIs and EDI standards, collaborating closely with customer technical teams.

Requirements

• Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment.
• Great people skills and at ease communicating with stakeholders from all levels of an organisation.
• Sound business judgment and decision-making abilities.
• Perform hands-on technical troubleshooting across integrations, data pipelines, and system configurations.
• Mindset of continuous improvement with a desire and drive to own, manage, and develop new or existing processes.

Nice to have

• Knowledge/experience of the Freight Forwarding industry.

Culture & Benefits

• Opportunity to work in a global market and compete with best in class companies on the front line of innovation.
• Work in a modern Product-led company with exposure to global stakeholders across different industries.
• Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth.
• Multicultural work environment.