Solutions Engineer [Pre and Post-Sales] - SMB (AI/CRM)

TL;DR

Solutions Engineer (AI/CRM): Helping customers adopt hirify.global quickly, integrate it smoothly, and unlock lasting impact with an accent on technical fluency, empathy, and guiding teams through complex use cases. Focus on designing and developing programs for customer onboarding at scale and solving customers' product issues.

Location: Hybrid in New York or San Francisco. Candidates must have the right to work in the applied location.

Compensation: $110,000 – $130,000

Company

hirify.global is building the first AI-native CRM — designed for the most ambitious go-to-market teams.

What you will do

• Work directly and independently with hirify.global’s new customers via video call, email, and live chat to ensure their success.
• Design and develop programs to support customer onboarding at scale (e.g., user guides, documentation).
• Identify opportunities to expand hirify.global’s impact and collaborate with Sales and Customer Success teams.
• Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues.
• Gather client feedback and insights to contribute to the continuous improvement of the hirify.global product.

Requirements

• Direct customer-facing experience deploying, selling, or managing complex products or services.
• Experience solving business problems with technology.
• Experience designing and explaining solutions using SaaS concepts like APIs and JSON.
• Experience integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT.
• Some professional or academic experience with at least one programming or query language (Javascript, Python, SQL).
• Ability to work independently in an unstructured, fast-paced environment with shifting priorities.

Hiring process

• 30-minute introductory phone call with a member of the Talent team.
• 30-minute interview with the Head of Customer Success.
• 45-minute technical case interview.
• Two 30-minute interviews with relevant stakeholders and a Mock Demo exercise.
• 30-minute closing conversation with the CEO.
• Offer stage.