Customer Success Analyst I

TL;DR

Customer Success Analyst I: Provide customer-facing success management and support for hirify.global services and solutions with an accent on operational excellence, customer satisfaction, and cross-functional collaboration. Focus on managing customer relationships, resolving issues proactively, and driving continuous improvement in a fast-paced environment aligned with North American time zones.

Location: Belgrade, Serbia; must work in North American time zones (East Coast to Hawaii)

Company

hirify.global is a global leader in expanding financial access, optimizing branch operations, and maximizing self-service availability for financial institutions and retailers worldwide.

What you will do

• Support customers reactively and proactively to ensure success with hirify.global services and solutions
• Coordinate issue resolution and document processes to drive operational excellence and automation
• Own and drive resolution of customer issues, facilitating escalations and managing cross-functional teams
• Maintain strong relationships with internal teams and external customers to support operational needs
• Conduct regular operational calls and meetings to manage customer success activities
• Identify opportunities for continuous improvement and escalate new business opportunities

Requirements

• Must work in North American time zones (East Coast to Hawaii)
• Associate degree or 1-2 years equivalent experience
• Proficiency with Microsoft Office Suite, especially Excel, PowerPoint, and Teams
• Ability to work in a fast-paced environment with strong time management and multitasking skills
• Customer-facing communication skills and team collaboration
• Willingness to work non-standard business hours as required by customers

Nice to have

• Experience with Smartsheets, Salesforce, ServiceNow, Remedy, Workday, and SharePoint
• Background in SaaS, Digital Banking, ATM, ITM, or Financial Services environment

Culture & Benefits

• Private health insurance and life, accident & disability insurance
• Employee referral bonus program and wellbeing resources
• Baby bonus and discounts at hirify.global partners
• Opportunities for internal career pathing and advancement