PSP Support Agent

TL;DR

PSP Support Agent: Supporting and maintaining stable payment operations to ensure reliable transaction processing across payment systems with an accent on payment performance and issue resolution. Focus on analysing payment incidents, collaborating with internal teams, and working on a 2/2 shift schedule including night shifts.

Location: Georgia, Serbia

Company

hirify.global is an international technology company specializing in software development for iGaming, fintech, and martech sectors with over 2,000 employees and multiple offices worldwide.

What you will do

• Process customer and payment system requests via Jira helpdesk and email.
• Monitor and maintain the stability of payment systems.
• Work directly with payment systems and analyse payment-related incidents.
• Prepare reports on recurring payment issues.
• Collaborate with internal teams including 2nd Line Support, Finance, and Account Managers.
• Work on a 2/2 shift schedule with 12-hour shifts including night shifts.

Requirements

• Higher or incomplete higher education, preferably technical.
• English and Russian: upper-Intermediate or higher proficiency.
• Experience with payment systems preferred.
• Experience providing support via helpdesk systems desirable.
• Background in technical support (1st or 2nd line) is an advantage.
• Basic knowledge of web architecture is a plus.

Culture & Benefits

• Comprehensive Mental Health Programme.
• Private insurance depending on contract type.
• Paid gym memberships.
• Free online English lessons.
• Additional day off per calendar year.
• Referral program rewards.
• Upskilling opportunities, internal workshops, and participation in professional conferences.

Hiring process

• Learn about the hiring process, preparation, and what makes hirify.global different via their hiring guide.