Support Engineer

TL;DR

Support Engineer: Providing technical support and maintaining knowledge bases for hirify.global Hub, an authentication service, with an accent on identity management and SaaS integration. Focus on troubleshooting complex IT landscapes, customer communication, and collaboration with internal teams.

Location: Remote with offices in Belgrade, Berlin, Limassol, Munich, Paphos, Prague, and Yerevan

Company

hirify.global develops powerful developer tools and offers hirify.global Hub, an authentication service used both as SaaS and on-premises.

What you will do

• Provide technical support via help-desk, forums, and issue trackers.
• Maintain and update the support knowledge base.
• Act as a liaison between customers and product teams to improve product direction.
• Assist internal teams with identity management integration.

Requirements

• At least 2 years of experience in QA or customer support
• English proficiency at B2 level or higher
• Technical troubleshooting skills.
• Ability to work independently.
• Basic Linux administration knowledge (Bash, grep, SSH).
• Basic knowledge of Docker and Kubernetes.
• Understanding of networks and protocols (OSI model, HTTP).

Nice to have

• Knowledge of OAuth, SAML, LDAP, and Active Directory.
• Experience with Okta, Entra ID, Keycloak, or Ping Identity.
• Programming or scripting experience.
• Familiarity with SaaS support practices.