Key Account Manager

TL;DR

Key Account Manager: Managing a portfolio of high-value clients to drive customer success, product adoption, and long-term retention with an accent on achieving Net Revenue Retention targets through proactive engagement, upsells, and renewals for the North American Market. Focus on building strong client relationships, monitoring health metrics, and collaborating with internal teams to optimize client use of the platform.

Location: Canada

Company

hirify.global is a profitable B2B SaaS company, bootstrapped to $40M ARR, providing a sales engagement platform for 40,000+ sales teams worldwide.

What you will do

• Lead new clients through structured onboarding and provide tailored training to maximize product value.
• Build and nurture strong relationships with key accounts, monitoring health metrics to identify risks.
• Act as a trusted advisor, collaborating with internal teams (Sales, Product, Support) to ensure customer success.
• Identify and execute upsell and cross-sell opportunities to increase account value.
• Develop and implement targeted expansion strategies to achieve a 110% Net Revenue Retention (NRR) target.

Requirements

• English: Fluency required (Spanish is a plus).
• Possess a customer-first mindset and sales-driven approach.
• Demonstrate strong communication skills and ability to simplify complex ideas.
• Be a proactive problem solver who takes ownership and anticipates challenges.

Culture & Benefits

• Gain ownership of a high-value client portfolio within a fast-growing company.
• Acquire hands-on experience in customer success, retention, and revenue growth.
• Opportunity to make a real impact by driving product adoption and customer satisfaction.
• Work in a dynamic, international environment where innovation and collaboration thrive.

Hiring process

• Interview with Victoire (TAM).
• Meet with Tal (Team Lead KAM).
• Complete a business case + debrief with Yann (VP of Sales) + Tal.
• Meet with Charles (CEO).
• Undergo a reference check before an offer is made.